1. Where is the shipment and when will it be delivered ? Some models have in stock in Polish warehouse and USA warehouse, can check with customer service and order directly, all in stock orders are responded within 24 hours, sent within 3 days, and received by the user within 3-10 days. (Holidays will be postponed).
2. Is there have extra battery can buy?
The whole bicycle is equipped with a lithium battery.If you need to buy a spare battery, you can check with our customer
service for inquiry and order.
3. What certification do it have?
Bicycle CE certification, ROHS, WEEE, MSDA, GCC, UL.
4. Where the bike can be repaired and guaranteed?
For general maintenance, it is recommended to find a local professional bicycle repair store.We provide accessories and
technical support, such as some instruction videos for replacing accessories.If the product itself has serious quality
problems, you can contact customer service to confirm maintenance.
5. Can I have my own customized product?
Of course. Your customized requirements for color, logo, design, package, carton mark, your language manual etc.We are very welcome.
6. Can I mix different models in one container?
Yes. Different models can be mixed in one container.
7. How do you make our business long-term and good relationship?
A:1.We keep good quality and competitive price to ensure our customers benefit ; We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
8. How does your factory carry out quality control?
A: We attach great importance to quality control.Every part of our products has its own QC to test very careful.